VehiX360 Terms of Service

These Terms of Service ("Terms") govern your access to and use of the VehiX360 websites, applications, and services (collectively, the "Services"). The Services are operated by CRESO Holdings LLC, a Texas limited liability company, doing business as VehiX, VehiX360, and VehiX360.com (collectively referred to as "VehiX360," "Company," "we," "us," or "our").

By accessing or using the Services, you agree to these Terms. If you are using the Services on behalf of an organization (a "Customer"), including any government agency, municipality, or public sector entity, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, do not use the Services.

1) Who Can Use the Services

The Services are intended for business and organizational use. You must be legally able to enter into a binding contract to use the Services.

Customer administrators may invite End Users (e.g., drivers, managers). End Users may use the Services only as authorized by the Customer.

2) Accounts, Roles, and Access

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

Customers control role-based access (e.g., admin, manager, driver). VehiX360 may rely on the permissions granted by the Customer.

3) Subscription, Fees, and Billing

If you purchase a subscription, you agree to pay the fees described at the time of purchase.

• All new accounts begin with a full 30-day free trial with complete access to all features. No credit card is required during the trial period.
• After your trial ends, payment is due upfront before your subscription begins. Monthly plans are billed in full each month. Annual plans are billed in full for 12 months upfront.
• We accept credit card payments only (Visa, Mastercard, American Express, Discover), processed securely through Stripe.
• Taxes may apply and will be charged where required.
• If payment is late or fails, we may suspend or terminate access to the Services.
• Unless otherwise stated, subscription fees are non-refundable.

Annual Subscription Terms

If you select annual billing, the following additional terms apply:

• Discount: Annual subscriptions receive a 25% discount off the standard monthly rate. This discounted rate is locked for the duration of your annual term.
• Payment: The full annual subscription amount is due upfront on day 1 of your subscription (immediately after your trial ends). Your annual term begins on your subscription start date and renews every 12 months.
• Plan Modifications:
  • Months 1–12: Your plan is locked for the duration of your annual term. Upgrades and downgrades are not permitted during this period.
  • Final 30 Days (Renewal Window): You may upgrade, downgrade, or switch to monthly billing for the next term.
• Cancellation and Refunds:
  • Within First 2 Months: If you cancel within the first 2 months of your annual term, you may be eligible for a partial refund. You will forfeit the annual discount and be charged the standard monthly rate for the months you used the service. The refund amount equals the amount paid minus the full monthly rate for each month of usage.
  • Months 3–12: No cancellation or refund is available. You are committed to the full annual term. Your service will remain active until the end of your current annual term.
• Renewal: Annual subscriptions automatically renew at the then-current annual rate unless you cancel or modify your plan during the renewal window (final 30 days of your term).

4) Customer Data and Content

A) Customer Data Ownership

As between VehiX360 and the Customer, the Customer owns the data submitted to the Services ("Customer Data"), including vehicle records, checkout/check-in logs, incident reports, notes, photos, and attachments.

B) License to Provide the Services

You grant VehiX360 a limited license to host, process, transmit, and display Customer Data solely to provide, secure, and improve the Services and to fulfill our obligations under these Terms.

C) Customer Responsibilities

The Customer is responsible for:

• ensuring End Users are authorized and trained
• maintaining accurate vehicle and driver records
• ensuring Customer Data is lawful and does not violate third-party rights
• obtaining required consents (including for photos of vehicles or property)

5) Acceptable Use

You agree not to:

• use the Services for unlawful, fraudulent, or abusive purposes
• attempt to gain unauthorized access to systems or data
• interfere with or disrupt the Services
• reverse engineer, decompile, or attempt to extract source code (except where prohibited by law)
• upload malware or harmful code
• misuse photos/attachments or upload prohibited content

We may suspend or terminate accounts that violate these Terms.

6) Photos, Inspections, and Incident Reporting

The Services may allow photo capture/upload and incident reporting as part of vehicle check-out/check-in workflows.

You acknowledge:

• inspection photos and notes may be used by the Customer for fleet accountability and documentation
• Customer administrators may view and export records based on permissions
• VehiX360 does not guarantee that photos or inspection steps will detect all damage or safety issues

7) No GPS / Not a Telematics System

Unless explicitly enabled through a separate VehiX360 feature or integration, VehiX360 is not a GPS tracking or telematics service. The Services focus on accountability workflows, inspections, incidents, and audit history.

8) Intellectual Property

VehiX360 and its licensors own all rights, title, and interest in the Services, including software, designs, and trademarks.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Services during your subscription term.

9) Third-Party Services

The Services may integrate with third-party services (e.g., payment processors). Your use of third-party services is subject to their terms and policies. VehiX360 is not responsible for third-party services.

10) Service Availability, Changes, and Support

We strive to keep the Services available, but they may be interrupted due to maintenance, updates, or events beyond our control.

We may modify, add, or remove features. If a change materially reduces core functionality, we will provide reasonable notice where practicable.

Support is provided according to your plan or support policy, if any.

11) Termination

You may stop using the Services at any time. Customers may terminate their subscription according to their plan terms.

We may suspend or terminate access if:

• you violate these Terms
• you fail to pay fees when due
• we must do so to comply with law or protect the Services

Upon termination:

• your right to use the Services ends
• the Customer remains responsible for unpaid fees
• Customer Data handling will follow our data retention and deletion practices as described in the Privacy Policy and/or applicable agreements

12) Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRESO HOLDINGS LLC AND ITS DBAS (VEHIX, VEHIX360, VEHIX360.COM) DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

CRESO HOLDINGS LLC AND ITS DBAS DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED IMMEDIATELY. THE SERVICES ARE NOT INTENDED TO REPLACE PROFESSIONAL JUDGMENT OR COMPLIANCE WITH APPLICABLE LAWS AND REGULATIONS.

13) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• CRESO HOLDINGS LLC, ITS DBAS (VEHIX, VEHIX360, VEHIX360.COM), AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, REGARDLESS OF THE THEORY OF LIABILITY.
• THE TOTAL AGGREGATE LIABILITY OF CRESO HOLDINGS LLC AND ITS DBAS ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNT PAID BY THE CUSTOMER FOR THE SERVICES IN THE 3 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

(Some jurisdictions do not allow certain limitations; in that case, the limitation applies to the maximum extent permitted by applicable law.)

14) Indemnification

The Customer agrees to indemnify, defend, and hold harmless CRESO Holdings LLC, its DBAs (VehiX, VehiX360, VehiX360.com), and their respective officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Customer Data or content uploaded, transmitted, or stored through the Services
• the Customer's or End Users' use or misuse of the Services
• violation of these Terms, applicable law, or third-party rights
• any negligent or wrongful conduct by Customer or its End Users

15) Governing Law and Venue

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

Any dispute arising from these Terms or the Services will be brought in the state or federal courts located in Collin County, Texas, and you consent to that venue.

16) Changes to These Terms

We may update these Terms from time to time. If changes are material, we will provide notice (for example via the Services or email). The "Effective Date" above indicates when these Terms took effect.

17) Contact Us